{"id":2352,"date":"2026-02-09T11:38:35","date_gmt":"2026-02-09T10:38:35","guid":{"rendered":"https:\/\/2025.damius.com\/frequently-asked-questions\/"},"modified":"2026-02-09T11:39:02","modified_gmt":"2026-02-09T10:39:02","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/2025.damius.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n

>> Where can we check out and test ride your tricycles?<\/span><\/strong><\/strong><\/p>\n\n

We understand that many of you would like to see or try out your tricycle before ordering it.That’s why we offer a home trial service! You can find all the information about this service here: How to try it out?<\/a> <\/p>\n\n

Of course, if you prefer to visit us, we welcome you, by appointment only, to our home from Monday to Friday at the following address:<\/p>\n\n

DAMIUS33 avenue du Royaume-UniZI les Moli\u00e8res13140 MIRAMAS – France<\/p>\n\n

Make an appointment by phone at 04 90 59 49 10 (option 1) or by email at info@damius.com<\/a><\/strong><\/p>\n\n

You will be able to see the latest innovations and specific accessories exclusively, and you can also visit our workshops if you wish!<\/p>\n\n

In addition, all our models are available for testing so that you can compare and choose the tricycle that suits you best.<\/p>\n\n

An attendant will prepare your tricycle and guide you during the initial setup to ensure all the necessary comfort and peace of mind.<\/p>\n\n

Important:<\/strong> Tricycle trials are by prior appointment only. To make an appointment, contact us by phone at 04 90 59 49 10 (non-premium rate number – from abroad +33 490 594 910)<\/em>.<\/span><\/p>\n\n

<\/div>\n\n

>> How do I place an order?<\/span><\/strong><\/p>\n\n

* On the Internet<\/strong><\/p>\n\n

You can order directly online 24\/7 on our website <\/strong>www.damius.com<\/strong><\/a><\/p>\n\n

It’s very simple, just follow these 4 steps:Step 1: Choose your itemStep 2: Add the desired item(s) to your cartStep 3: Enter your delivery address and choose a payment methodStep 4: Check the accuracy of the information and confirm<\/p>\n\n

* By telephone<\/strong><\/p>\n\n

04 90 59 49 10 <\/strong>(non-premium rate number – from abroad +33 490 594 910<\/em>)<\/em><\/p>\n\n

It’s simple and user-friendly! You can order by phone from Monday to Friday from 9:00am to 12:30pm and from 2:00pm to 5:30pm. Our advisors will assist you with a smile and provide you with all the necessary information for a purchase under the best conditions.<\/p>\n\n

* By mail<\/strong><\/p>\n\n

DAMIUS33 avenue du Royaume-UniZI les Moli\u00e8res13140 MIRAMAS – France<\/p>\n\n

It’s even easier, simply fill out an order form and send it to us along with your payment to the address above. It’s even easier, simply fill out an order form and send it to us along with your payment to the address above. <\/p>\n\n

To obtain your order form to fill in >> click here<\/a> or request it by phone at 04 90 59 49 10 (non-premium rate number – from abroad +33 490 594 910)<\/em>.<\/p>\n\n

<\/div>\n\n

>> I’m not used to ordering online, can you help me?<\/strong><\/p>\n\n

If you are not used to making purchases on the Internet, you can place your order quickly and easily by phone at 04 90 59 49 10 (non-premium rate number – from abroad +33 490 594 910).<\/em><\/em> One of our advisors will be happy to provide you with all the necessary information regarding the product, delivery and after-sales service and will be able to take your order. In this case, payment can be made by check or bank transfer.<\/p>\n\n

<\/div>\n\n

>> I do not wish to make a payment online, are there other payment methods?<\/strong><\/p>\n\n

If you do not wish to make an online payment by credit card, other payment options are available. You have the option to pay by check (up to 6 times) or by bank transfer (in 1 payment).<\/p>\n\n

Learn more about our payment methods<\/a><\/p>\n\n

<\/div>\n\n

>> How long is the warranty on your tricycles?<\/strong><\/p>\n\n

Our warranty conditions are among the best on the market:<\/p>\n\n

Lifetime frame warranty (for private individuals only. Frames are guaranteed for 2 years for professionals)Electric motor warranty: 2 yearsBattery warranty: 2 yearsOther mechanical or electrical components are guaranteed for 2 years<\/p>\n\n

Wear parts not covered by warranty: brake pads and discs, chains, tires, inner tubes, handlebar grips, cables and housing<\/p>\n\n

But beyond the warranty periods, we attach great importance to the conditions under which the warranty takes place. Thus, our tricycles have been designed with the greatest care; they benefit from exemplary reliability, and in case of a problem, each element is removable and replaceable by the user himself. Thus, in the vast majority of cases, the defective part is quickly and easily replaced. In more technical (and much rarer) cases, we use repairers located as close as possible to our customers, sometimes even home repairers. The goal is to repair the tricycle as quickly and easily as possible!<\/p>\n\n

Learn more about our warranty conditions<\/a><\/p>\n\n

<\/div>\n\n

>> What is the lifespan of the batteries in electric tricycles?<\/strong><\/p>\n\n

The lithium batteries equipping our electric tricycles have a proven lifespan of approximately 4 to 7 years. This represents between 600 and 800 recharge cycles for your battery. Ces informations sont issues de notre exp\u00e9rience et du retour de nos clients, il nous semble que c’est la plus fiable des informations \ud83d\ude42<\/p>\n\n

<\/div>\n\n

>> Are the tricycles delivered assembled?<\/strong><\/p>\n\n

Yes, all our adult tricycles are delivered fully assembled<\/a>, adjusted and ready to use. This intervention is carried out in our workshops by specialized technicians, which represents a guarantee of quality and trust for our customers.<\/p>\n\n

In addition, you can choose to receive your tricycle directly at your home or come and collect it from us directly, we will welcome you with great pleasure!<\/p>\n\n

Learn more about our delivery conditions<\/a><\/p>\n\n

<\/div>\n\n

>> Is it possible to have a custom-made tricycle built?<\/strong><\/p>\n\n

If you choose accessories and options to complement your tricycle, they will be installed on your tricycle before being shipped to your home. But our technicians are also able to carry out custom assemblies with special installations so that your tricycle is perfectly adapted to your needs. Contact us to tell us your wishes, we will do our best to make them happen! Depending on the situation, a technician will call you to validate the configuration with you.<\/p>\n\n

For any specific requests, please do not hesitate to contact us!<\/a><\/p>\n\n

<\/div>\n\n

>> How much does delivery cost?<\/strong><\/p>\n\n

Good news, home delivery of your ready-to-use tricycle in France costs only \u20ac1! (valable pour la France m\u00e9tropolitaine, la Corse, Monaco).<\/p>\n\n

\u20ac1 is not much, but for us the assembly, packaging and shipping service represents a very significant cost!<\/p>\n\n

For shipments to countries other than France, an additional shipping charge will apply.Here are the conditions for home delivery outside of France:<\/p>\n\n

– Belgium, Luxembourg: Flat rate of \u20ac100 for assembly and home delivery<\/p>\n\n

– Netherlands: Flat rate of \u20ac300 for assembly and home delivery<\/p>\n\n

– Germany, Austria, Spain, Portugal, Andorra, Italy: Flat rate of \u20ac200 for assembly and home delivery<\/p>\n\n

– Switzerland: Flat rate of \u20ac100 for assembly and home delivery, all taxes and fees included (VAT, customs duties, transit fees)<\/p>\n\n

– United Kingdom: Invoicing excluding VAT, flat fee of \u20ac100 for assembly and delivery to your home. You will be liable for VAT upon delivery.<\/p>\n\n

>> For delivery to a country other than those mentioned above, please contact us.<\/p>\n\n

Learn more about our delivery conditions<\/a><\/p>\n\n

<\/div>\n\n

>> How long will it take to receive my order?<\/strong><\/p>\n\n

If the tricycle you have chosen and the desired accessories are available, it takes 5 working days to receive your order at home. Once your payment is validated, we will assemble your tricycle within 48 hours. After the carrier takes charge of the package, your items can arrive at your home within 72 hours. This timeframe varies depending on the delivery date you choose with the carrier.<\/p>\n\n

We do our best to indicate the availability times of our tricycles on their respective product page. Delivery times are also indicated when you complete the online ordering process. Si vous avez le moindre doute ou si vous souhaitez \u00eatre rassur\u00e9(e), n’h\u00e9sitez surtout pas \u00e0 nous contacter.<\/p>\n\n

Learn more about our delivery conditions<\/a><\/p>\n\n

<\/div>\n\n

>> I am interested in a tricycle, how can I find out if it is available?<\/strong><\/p>\n\n

It’s easy, to find out the availability of a tricycle, simply refer to its product sheet, if you have any doubt, do not hesitate to contact us by phone at 04 90 59 49 10 or from abroad +33 490 594 910<\/em> (cost of a local call)<\/em> we will be happy to provide you with more precise information.<\/p>\n\n

<\/div>\n\n

>> How does customer service work?<\/strong><\/p>\n\n

If you experience a problem with your tricycle during the warranty period and under normal use, we will diagnose the problem together and then send you the defective part(s) so that you can replace them.<\/p>\n\n

If you are unable to repair your tricycle yourself, and depending on the circumstances, we will redirect you to a qualified repairer as close as possible to your home to take care of the restoration of your tricycle. Depending on the sector, this may involve home repairers.<\/p>\n\n

Learn more about our After-Sales Service<\/a><\/p>\n\n

<\/div>\n\n

>> How do I properly maintain my tricycle?<\/strong><\/strong><\/p>\n\n

To keep your tricycle in good condition, we provide you with a maintenance guide informing you of all the important rules to follow. If you have any doubts, please note that any bike shop is authorized to service your tricycle.<\/p>\n\n

You can also find valuable information on our blog by clicking here!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

>> Where can we check out and test ride your tricycles? We understand that many of you would like to see or try out your tricycle before ordering it.That’s why we offer a home trial service! You can find all the information about this service here: How to try it out? 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