The “Satisfied or Refunded” policy at Damius is a real service, carefully considered and optimized to satisfy you!
Finally, a solution to try an adult tricycle at home, at your own pace and free of charge!
Enjoy a home trial, in real-world conditions and without being rushed by time. You have 14 days to decide (within a limit of 10 kilometers traveled).
If you are not satisfied, we will give you a full refund and we will arrange for the free collection of your tricycle via our carrier, without you having to repack it!
What are the advantages?
– You receive your electric tricycle at home, 100% assembled and completely ready to use.
– No need to travel to try it out; the tricycle comes to you!
– Test it at your own pace; you have 14 days after delivery (within a limit of 10 kilometers) to get a feel for it and make your decision.
– A test ride made easy thanks to numerous videos provided!
– If you do not wish to keep your tricycle, there is no need to justify your decision, simply let us know and we will arrange for its return free of charge!
– Free return and full refund if you do not wish to keep your tricycle or, to limit abuse, a €300 fee if you wish to exchange it for another model, size, color, etc.
Why does Damius offer such a service?
We have been marketing our products for several years now and we have gone through different sales models (ambassador clients, traveling sales, reseller stores). We have observed major problems with each of these methods: difficult management, advice not always relevant, difficulties in getting around for interested people, since we cannot offer a trial solution near each person, limited trial time and very small trial area (generally a few dozen meters in a parking lot). C’est pourquoi nous avons souhaité mettre en place une nouvelle méthode pour satisfaire au mieux les personnes intéressées. We offer a unique experience by allowing you to test our products at home, stress-free and on the route that interests you, thus ensuring the effectiveness of the product you ordered. And to guarantee perfect service, we handle the product return and assume all costs and responsibilities associated with it during transport!
An official commitment!
In order to be as transparent as possible and to prove our commitment, we have integrated the conditions of “Satisfied or Refunded” into our general terms and conditions of sale. These conditions are presented to you during the purchase process and, as required by law, you must accept them to validate your order. Before purchasing, you can easily consult our general terms and conditions of sale by clicking here (Article 9. Satisfaction Guaranteed or Your Money Back – Right of Withdrawal).
What are the conditions to be met to benefit from the “Satisfied or Refunded” guarantee?
– The address for collecting the tricycle must be in France
– You have 14 calendar days from the delivery of your tricycle to notify us of your wish to withdraw in writing (email or letter)
– The tricycle must not have more than 10 kilometers on the odometer and must be in new condition (clean, no scratches or dents, no signs of wear)
– The test(s) will have been carried out on a clean, dry surface (no rain, no dirt or gravel paths) to ensure the tricycle remains in like-new condition.
– All parts, documents, options, and accessories must be present at the time of collection.
– This service is limited to one use only.
– This service is free for a simple cancellation of your order.
– To prevent abuse, a €300 fee applies if you wish to exchange the tricycle you received for a different model, size, color, etc.
How does the return process work?
– Upon receiving your decision, we will contact you to verify that the conditions listed above have been met.
– You will need to provide us with photos of various parts of the tricycle to document its condition before return.
– We will then arrange for a carrier to collect the tricycle directly from your home.
>> It may take several days or even weeks before the carrier is available and can come to your home.
>> During this period, the tricycle is entirely your responsibility; you must keep it safe and protected from the elements.
>> We will inform you of the collection date and will do our best to let you know the carrier’s arrival time.
– Upon receipt of the tricycle at our factory, we will inspect it and verify that all accessories are present (battery, keys, any optional extras).
– If everything is in order and the tricycle is in new condition, we will immediately issue a full refund for your order.
The presentation and learning videos: the detail that makes all the difference!
Because we owe you the best possible service, we have made about ten videos that you can watch for free before receiving your tricycle so that you are fully prepared on the big day! In these videos, you’ll benefit from our expert advice on how to successfully ride a tricycle. They’ll help you get into the right frame of mind so your home trial goes as smoothly as possible. Some videos will give you tips on how to get started, and others will explain how to use the accessories and controls. You will have free and open access to these videos through links allowing you to watch them online at any time!
